Operational Excellence Audit

Culture is often dismissed as intangible. Stakeholders either hate the word, don’t understand it or haven’t got a joined up way to make it tangible. I’ve found Operational Excellence to be a useful commercial frame to help bridge this gap and to make culture tangible. This is imo step 1 of ‘managing culture like a product’.

I developed this high level audit whilst working as a fractional COO with a People lens for startups and scale-ups to get a sense of where the opportunities are, what’s thought about and what’s not.